How does your city stack up?
Tracking 311 service requests across 24 cities. Ranked by a per-capita Civic Score blending engagement, closure rate, and resolution speed.
Data through April 2026
Across these 24 cities, residents file 25.6K 311 requests every day — 17.8 every minute. The most common complaints are Other, Noise, and Parking.
Stat of the moment
Somerville files 2,308 requests per 1,000 residents.
The most civically active city in the dataset — more than 15.9× the median tracked city. See the full Somerville breakdown →
Finding your nearest city...
Civic Score Ranking
per-capita engagement · closure rate · resolution speed
Each city gets a percentile rank on three metrics — requests per 1,000 residents, closure rate, and median resolution time — then the three ranks are averaged and scaled to 0–100. How we calculate this →
- 1
San FranciscoCA, US
91 / 100Files 2.3K requests a day — about one every 37 seconds. Median case closes in 13.1h. Signature issue: Street Cleaning (ranks #1 of 7 on per-capita volume), and Parking gets resolved fastest at 1.9h.
- 2
EdmontonAB, CA
88 / 100Files 2.5K requests a day — about one every 35 seconds. Median case closes in 1.7d. Signature issue: Potholes Roads (ranks #3 of 12 on per-capita volume), and Parking gets resolved fastest at 7.5h.
- 3
New York CityNY, US
87 / 100Files 9.9K requests a day — 6.9 every minute. Median case closes in 8.4h. Signature issue: Noise (ranks #2 of 5 on per-capita volume), and Noise gets resolved fastest at 1.3h.
- 4
AustinTX, US
81 / 100Files 789 requests a day — about one every 109 seconds. Median case closes in 1.1d. Signature issue: Animals (ranks #2 of 5 on per-capita volume), and Parking gets resolved fastest at 2.2h.
- 5
ChicagoIL, US
72 / 100Files 5.2K requests a day — 3.6 every minute. Median case closes in 3.7d. Signature issue: Noise (ranks #1 of 5 on per-capita volume), and Graffiti gets resolved fastest at 23.1h.
- 6
MinneapolisMN, US
67 / 100Files 273 requests a day — about one every 5 minutes. Median case closes in 22.5h. Most common type: Vehicles And Commuting.
- 7
CalgaryAB, CA
65 / 100Files 1.3K requests a day — about one every 68 seconds. Median case closes in 4.0d. Signature issue: Water Sewer Drainage (ranks #2 of 9 on per-capita volume), and Potholes Roads gets resolved fastest at 2.0d.
- 8
SomervilleMA, US
60 / 100Files 321 requests a day — about one every 4 minutes. Median case closes in N/A. Signature issue: Parking (ranks #1 of 7 on per-capita volume).
- 9
NashvilleTN, US
59 / 100Files 775 requests a day — about one every 112 seconds. Median case closes in 1.3d. Most common type: Resolved By HubNashville On First Call.
- 10
BostonMA, US
54 / 100Files 963 requests a day — about one every 90 seconds. Median case closes in 11.8h. Most common type: Parking Enforcement.
- 11
WashingtonDC, US
49 / 100Files 1.4K requests a day — about one every 64 seconds. Median case closes in 4.9d. Most common type: Trash Collection - Missed.
- 12
VancouverBC, CA
49 / 100Files 676 requests a day — about one every 2 minutes. Median case closes in 3.1d. Most common type: ENG - Sanitation Services.
- 13
Baton RougeLA, US
46 / 100Files 204 requests a day — about one every 7 minutes. Median case closes in N/A. Signature issue: Trash Recycling (ranks #1 of 10 on per-capita volume).
- 14
PhiladelphiaPA, US
45 / 100Files 1.7K requests a day — about one every 52 seconds. Median case closes in 3.1d. Most common type: Information Request.
- 15
New OrleansLA, US
41 / 100Files 245 requests a day — about one every 6 minutes. Median case closes in 4.5d. Signature issue: Trash Recycling (ranks #3 of 10 on per-capita volume), and Trash Recycling gets resolved fastest at 3.6d.
- 16
ClevelandOH, US
39 / 100Files 201 requests a day — about one every 7 minutes. Median case closes in 3.0d. Most common type: Trash & Recycling.
- 17
San JoseCA, US
35 / 100Files 955 requests a day — about one every 90 seconds. Median case closes in 4.1d. Most common type: Junk Pickup.
- 18
MontréalQC, CA
35 / 100Files 595 requests a day — about one every 2 minutes. Median case closes in 2.9d. Most common type: Requete.
- 19
IndianapolisIN, US
35 / 100Files 542 requests a day — about one every 3 minutes. Median case closes in 1.7d. Most common type: Streets And Alley Repair.
- 20
Los AngelesCA, US
31 / 100Files 6.5K requests a day — 4.5 every minute. Median case closes in N/A. Signature issue: Illegal Dumping (ranks #2 of 4 on per-capita volume).
- 21
OaklandCA, US
30 / 100Files 296 requests a day — about one every 5 minutes. Median case closes in N/A. Signature issue: Illegal Dumping (ranks #1 of 4 on per-capita volume).
- 22
LouisvilleKY, US
19 / 100Files 546 requests a day — about one every 3 minutes. Median case closes in 6.0d. Most common type: Streets.
- 23
CharlotteNC, US
17 / 100Files 976 requests a day — about one every 88 seconds. Median case closes in N/A. Most common type: NON RECYCLABLE ITEMS.
- 24
WinnipegMB, CA
4 / 100Files 93 requests a day — about one every 15 minutes. Median case closes in N/A. Most common type: Garbage & Recycling.